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Re-Mind: a new way of thinking

  • Susan Barlow
  • Stephen Parry
  • Mike Faulkner

Abstract

Building an organisation capable of sensing and responding can only be accomplished when those involved clearly understand the constraints created by the traditional philosophy and then realise that this philosophy does not serve the customer purpose.

Keywords

Customer Satisfaction Transformational Leader Pure Spin Internal Measurement Frontline Staff 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Susan Barlow, Stephen Parry and Mike Faulkner 2005

Authors and Affiliations

  • Susan Barlow
  • Stephen Parry
  • Mike Faulkner

There are no affiliations available

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