Understanding the CORE Demand profile is just the first step. Understanding and measuring how the organisation responds end-to-end is the next important activity.
KeywordsControl Chart Capability Measurement Customer Experience Frontline Staff Demand Type
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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© Susan Barlow, Stephen Parry and Mike Faulkner 2005