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Abridged case study 2: Fujitsu Services Ltd

  • Susan Barlow
  • Stephen Parry
  • Mike Faulkner

Abstract

This abridged case study, like that in Chapter 12, features a real example of the principles outlined in this book being applied to a company. The study only highlights the pertinent points that reinforce those principles, and does not feature the plethora of tasks that are performed in any extensive transformation.

Keywords

Customer Satisfaction Transformational Leadership Business Process Management Client Satisfaction Frontline Staff 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Susan Barlow, Stephen Parry and Mike Faulkner 2005

Authors and Affiliations

  • Susan Barlow
  • Stephen Parry
  • Mike Faulkner

There are no affiliations available

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