Advertisement

Re-Create: customer-centric management

  • Susan Barlow
  • Stephen Parry
  • Mike Faulkner

Abstract

Old certainties and structures are continually being swept away by the pace of technological progress, such as the provision of online internet services. These advances place enormous demands on an organisation’s IT infrastructure and application support, which must be planned and built with continuous adaptability in mind; it must be flexible and scalable, so that it can meet the changing needs of the organisation and its customers.

Keywords

Customer Demand Channel Strategy Demand Profile Demand Type Process Management System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Copyright information

© Susan Barlow, Stephen Parry and Mike Faulkner 2005

Authors and Affiliations

  • Susan Barlow
  • Stephen Parry
  • Mike Faulkner

There are no affiliations available

Personalised recommendations