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Working with the politics of change

  • Ellen R. Auster
  • Krista K. Wylie
  • Michael S. Valente

Abstract

In every change, politics plays a role as different people jockey to represent their particular interests. Some of us love these organizational politics because of their intrigue, while some of us dislike them because of their potential to wreak havoc. However, all of us would likely agree that ignoring the politics of change is a recipe for trouble.

Keywords

Interest Group Change Process Call Center Customer Relationship Management Early Adopter 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Ellen R. Auster, Krista K. Wylie, and Michael S. Valente 2005

Authors and Affiliations

  • Ellen R. Auster
  • Krista K. Wylie
  • Michael S. Valente

There are no affiliations available

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