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Making Bad Jobs Good: Strategies for the Service Sector

  • Paul Osterman

Abstract

The question of services and service employment and what to do about it, is a fundamental issue. For example, in the United States 78% of all low wage women in America work in services. So services are clearly important as far as the issues of low earnings and poverty are concerned. I will begin by presenting some basic facts about service employment in America and what the trends have been and I will describe what I think are the essential features or characteristics of structural change in the US labour market. I will illustrate this by giving two examples from banking and hotels about how restructuring in services is taking place. I will then turn to the question of policy and describe the US policy environment, the role of some traditional policies which I think often get overlooked in the discussion and finally discuss what I regard as a kind of the frontier or the direction of some of the more innovative policy initiatives.

Keywords

Labour Market Minimum Wage Employment Growth Business Service Labour Market Policy 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

  1. Hammer, M. and J. Champy (1993) Reengineering the Corporation (New York: Harper- Collins).Google Scholar
  2. Peters, T. and R. H. Waterman Jr (1982) In Search of Excellence (New York: Harper & Row).Google Scholar

Copyright information

© Paul Osterman 2005

Authors and Affiliations

  • Paul Osterman

There are no affiliations available

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