Abstract
In customer care psychology ‘social age’ is as important as calendar age. It was only in the nineteenth century with the spread of industrialisation that this distinction began to take hold. The emergence of a middle class in the industrial societies of Britain, the United States and Western Europe brought into being formally organised schools for the young. This resulted in ‘childhood’ becoming a clearly definable life-stage.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Copyright information
© 1992 James J. Lynch
About this chapter
Cite this chapter
Lynch, J.J. (1992). Customer Life-stages. In: The Psychology of Customer Care. Palgrave Macmillan, London. https://doi.org/10.1057/9780230375321_3
Download citation
DOI: https://doi.org/10.1057/9780230375321_3
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-39043-4
Online ISBN: 978-0-230-37532-1
eBook Packages: Palgrave Business & Management CollectionBusiness and Management (R0)