‘Daddy, I don’t like these shifts you’re working because I never see you’: Coping Strategies for Home and Work

  • Jeff Hyman
  • Dora Scholarios
  • Chris Baldry
Part of the The Future of Work Series book series (TFW)


Recent evidence confirms that many working people, full-time as well as part-time, also carry significant caring and domestic responsibilities (Dex, 1999). With political and economic pressures exerted on people, including mothers, to enter into and remain in paid employment (Taylor, 2002), workers with caring responsibilities are faced with the need to develop strategies to organise their lives in order to negotiate between the demanding pressures of both home and work. This chapter examines the interplay between home and workplace pressures faced by employees and the sort of strategies that staff working in four call centres are adopting to cope with these compound pressures in order to maintain this precarious balancing act. Call centres were chosen for this study as representative of fast-growing ‘new work’ service sectors, increasingly typified by shift and seven-day working, integration with new communicative technologies and populated by high proportions of women operatives and team leaders, often working to tight performance targets (see e.g. Frenkel et al., 1999; Taylor et al., 2002).


Team Leader Customer Service Call Centre Domestic Life Work Home 
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Copyright information

© Jeff Hyman, Dora Scholarios and Chris Baldry 2005

Authors and Affiliations

  • Jeff Hyman
  • Dora Scholarios
  • Chris Baldry

There are no affiliations available

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