Abstract
The chapter draws on an ongoing action research programme, which is seeking to develop the benefits realization capability of a large organization (a Russell Group University). The chapter will outline the approach and the initial results to provide some starting points for other organizations.
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© 2012 Colin Ashurst
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Ashurst, C. (2012). Making a Difference — First Steps in a Change Programme. In: Benefits Realization from Information Technology. Palgrave Macmillan, London. https://doi.org/10.1057/9780230360822_11
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DOI: https://doi.org/10.1057/9780230360822_11
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-33108-6
Online ISBN: 978-0-230-36082-2
eBook Packages: Palgrave Business & Management CollectionBusiness and Management (R0)