Abstract
A key premise behind this book is that no matter how baffling, unreasonable, or provoking a client’s behavior may be, and no matter what industry or part of the world you work in, it remains your responsibility as the supplier in the relationship to take the lead in finding a way forward and for trying to address a whole range of issues to your client’s satisfaction.
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© 2012 Aryanne Oade
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Oade, A. (2012). Handling Challenging Client Behavior. In: Managing Challenging Clients. Palgrave Macmillan, London. https://doi.org/10.1057/9780230358997_1
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DOI: https://doi.org/10.1057/9780230358997_1
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-31558-1
Online ISBN: 978-0-230-35899-7
eBook Packages: Palgrave Business & Management CollectionBusiness and Management (R0)