Abstract
The best way to start understanding the nature of ‘Operations’ is to look around you. Everything you can see (except plants and animals) has been processed by an operation. Every service you consume today (a radio station, the bus service, the teacher’s lecture, etc.) has also been produced by an operation. Operations Managers create everything you buy, sit on, wear, eat and throw away.
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Further reading
Operations Management by Nigel Slack, Stuart Chambers, Robert Johnston and Alistair Brandon-Jones (Financial Times/Prentice Hall, 6th edition, 2009) comes with access to the Companion Website. It really is the only book you’ll need on the topic, easy to understand and comprehensive.
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© 2012 Peter Grant
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Grant, P. (2012). Three Key Business Processes — 2: Operations Management. In: The Business of Giving. Cass Business Press. Palgrave Macmillan, London. https://doi.org/10.1057/9780230355033_8
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DOI: https://doi.org/10.1057/9780230355033_8
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-34057-6
Online ISBN: 978-0-230-35503-3
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