Abstract
When Establishment Printers won a contract for a government Department, senior management decided to introduce a new workflow/information management system. There were two reasons for this. The first was that it would help to achieve production targets. The second related to providing detailed invoices automatically generated by the information system — the Department did not trust the documentation produced by the workers and wanted objective data from the system.
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© 2012 Jan Ch. Karlsson
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Karlsson, J.C. (2012). The Satisfied Department. In: Organizational Misbehaviour in the Workplace. Palgrave Macmillan, London. https://doi.org/10.1057/9780230354630_5
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DOI: https://doi.org/10.1057/9780230354630_5
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-33396-7
Online ISBN: 978-0-230-35463-0
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