Skip to main content

Management Accounting Research in the Hospitality Sector

  • Chapter
Review of Management Accounting Research

Abstract

In this chapter, we review management accounting research in the hospitality sector, focusing on hotels and the ancillary activities, especially restaurants and bars. Unlike other service sectors, the hospitality industry has its own specialist management courses, often taught in hospitality departments within universities and colleges. This sector’s educational and training specialization has spawned a rich literature in dedicated hospitality journals. These journals are very eclectic, often reflecting the ‘guest experience’ tradition of hospitality schools/departments, with an emphasis on general management and customer-facing activities. It is perhaps not surprising that in the hospitality culture, finance and accounting issues are always of the highest priority.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Ahrens, T. and Chapman, C. (2002) The structuration of legitimate performance measures and management: Day-to-day contests of accountability in a UK restaurant chain. Management Accounting Research, 13 (2), 151–171.

    Article  Google Scholar 

  • Ahrens, T. and Chapman, C. (2004) Accounting for flexibility and efficiency: A field study of management control systems in a restaurant chain, Contemporary Accounting Research, 21 (2), 271–301.

    Article  Google Scholar 

  • Ahrens, T. and Chapman, C. (2007) Management accounting as practice, Accounting, Organizations and Society, 32, 1–27.

    Article  Google Scholar 

  • Anderson, S. and Guilding, C. (2006) Competitor-focused accounting applied to a hotel context, International Journal of Contemporary Hospitality Management, 18 (3), 206–218.

    Article  Google Scholar 

  • Atkinson H. and Brander-Brown, J. (2001) Rethinking performance measures: Assessing progress in UK hotels, International Journal of Contemporary Hospitality Management, 13 (3), 129–136.

    Article  Google Scholar 

  • Atkinson, H. and Jones, T. (2008) Financial management in the hospitality industry: Themes and issues, in Brotherton, B. and Woods, R. (ed.), The SAGE Handbook of Hospitality Management, 228–256, London: Sage.

    Chapter  Google Scholar 

  • Belobaba, P.P. (1989) Application of a probabilistic decision model to airline seat inventory control, Operations Research, 37 (2), 183–197.

    Article  Google Scholar 

  • Brander-Brown, J.C.F. and Harris, P.J. (1998) ‘Relating Business Orientation and Performance Measurement Design in a Service Industry Context: Theoretical and Empirical Perspectives from the Hotel Industry’. Paper given at Northern Accounting Group Regional Conference on Management Accounting Research, Aston University, September.

    Google Scholar 

  • Brander-Brown, J.C.F. and Atkinson, H. (2001) Budgeting in the information age: A fresh approach, International Journal of Contemporary Hospitality Management, 13 /3, 136–143.

    Article  Google Scholar 

  • Brignall, S. (1997) A contingent rationale for cost system design in services, Management Accounting Research, 8, 325–346.

    Article  Google Scholar 

  • Bromwich, M. (1990) The case for strategic management accounting: The role of accounting information for strategy in competitive markets, Accounting, Organizations and Society, 15 (1/2), 27–46.

    Article  Google Scholar 

  • Brookes, M. and Roper, A. (2010) Organisational design in international hotel companies that employ multiple market entry modes, Service Industries Journal, 30 (9): 1499–1512.

    Article  Google Scholar 

  • Chapman, C., (1997) Reflections on a contingent view of accounting, Accounting, Organizations and Society, 22 (2), 189–205.

    Article  Google Scholar 

  • CIMA (2008) Improving business decision-making: Unlocking Business Intelligence, September, London: CIMA.

    Google Scholar 

  • Collier, P. and Gregory, A. (1995) Management Accounting in Hotel Groups, London: CIMA.

    Google Scholar 

  • Commons, J. R. (1934) Institutional Economics: Its Place in Political Economy, Madison: University of Wiscons in Press.

    Google Scholar 

  • Cruz, I (2007) How might hospitality organisations performance measurement system, International Journal of Contemporary Hospitality Management, 19 (7), 574–588.

    Article  Google Scholar 

  • Cruz, I., Major, M. and Scapens, R.W. (2009) Institutionalization and Practice Variation in the Management Control of a Global/Local Setting, Accounting, Auditing and Accountability Journal, 22 (1), 91–117.

    Article  Google Scholar 

  • Cugini, A. Caru, A. and Zerbini, F. (2007) The cost of customer satisfaction: A framework for strategic cost management in service industries, European Accounting Review, 16 (3), 499–530.

    Article  Google Scholar 

  • Fitzgerald, L., Johnston, R., Brignall, S., Silvestro, R., and Voss, C. (1991) Performance Measurement in Service Businesses, London: CIMA.

    Google Scholar 

  • Gosselin, M. (2007)A ReviewofActivity-Based Costing: Technique, Implementation, and Consequences in Chapman, C.S., Hopwood, A.G. and Shields, M.D. (eds) Handbook of Management Accounting Research, 2: 641–671.

    Google Scholar 

  • Graham, I.C. and Harris, P.J. (1999) Development of a profit planning framework in an international hotel chain: A case study, International Journal of Contemporary Hospitality Management, 11 (5), 198–208.

    Article  Google Scholar 

  • Guilding, C. (2003). Hotel owner/operator structures: Implications for capital budgeting process, Management Accounting Research, 14, 179–199.

    Article  Google Scholar 

  • Guilding, C. and McManus, L. (2002) The incidence, perceived merit and antecedents of customer accounting: An exploratory note, Accounting, Organizations and Society, 27 (1–2), 45–59.

    Article  Google Scholar 

  • Guilding, C., Kennedy, D. and McManus, L. (2001) Extending the boundaries of customer accounting: Applications in the hotel industry, Journal of Hospitality and Tourism Research, 25 (2), 173–194.

    Article  Google Scholar 

  • Harris, P.J. (1999) Profit Planning, 2e, Oxford: Butterworth-Heinemann.

    Google Scholar 

  • Harris, P. (ed.), (1995) Accounting and Finance for the International Hospitality Industry, Oxford: Butterworth-Heinemann.

    Google Scholar 

  • Harris, P.J. and Brander-Brown, J. (1998) Research and development in hospitality accounting and financial management, International Journal of Hospitality Management, 17 (2), 161–182.

    Article  Google Scholar 

  • Harris, P.J. and Mongiello, M (2001) Key performance indicators in European hotel properties: general manager’s choices and company profiles, International Journal of Contemporary Hospitality Management, 13 (3), 120–128.

    Article  Google Scholar 

  • Harris, P.J. and Mongiello, M (eds.) (2006) Accounting and Financial Management: Developments in the International Hospitality Industry, Oxford: Butterworth-Heinemann.

    Google Scholar 

  • Hope, J. and Fraser, R. (2003) Beyond Budgeting: How Managers Can Break Free from the Annual Performance Trap, Boston, MA: Harvard Business School Press.

    Google Scholar 

  • Jones, T.A. (2008) Changes in hotel industry budgetary practice, International Journal of Contemporary Hospitality Management, 20 (4), 428–444.

    Article  Google Scholar 

  • Jones, T.A. and Atkinson, H. (2009) Hospitality Applied Management Accounting Research Themes and Developments: What Is the future? Chapter presented at Council for Hospitality Management Education (CHME), University of Brighton, Eastbourne, 13–15 May, 2009.

    Google Scholar 

  • Kimes, Sheryl E. (1990) Yield Management: A Tool for Capacity-Constrained Service Firms, Journal of Operations Management, 8 (4): 348–363.

    Article  Google Scholar 

  • Kotas, R. (1999) Management Accounting for Hospitality and Tourism, 3rd edition, London: International Thomson Business Press.

    Google Scholar 

  • Krakhmal, V (2006) Customer profitability in the context of hotels, in Harris, P.J. and Mongiello, M. (eds), Accounting and Financial Management: Developments in the International Hospitality Industry, 188–210, Oxford: Elsevier/ButterworthHeinemann.

    Chapter  Google Scholar 

  • Krakhmal, V. and Harris P (2008) BAHA Recommended Practice Guide: Developing Customer Profitability Analysis for Hotels, Wimbourne, Dorset: British Association of Hospitality Accountants.

    Google Scholar 

  • Littlejohn, D., Roper, A. and Altinay, L. (2007) Territories still to find–The business of hotel internationalization, International Journal of Service Industry Management, Special Issue on Internationalization of Service Firms, 18 (2), 167–183.

    Google Scholar 

  • Lovelock, C.H. (1992) Managing Services, Marketing, Operations and Human Resources, 2nd edition, New Jersey: Prentice-Hall.

    Google Scholar 

  • Lovelock, C.H. (1996) Services Marketing, 3rd edition, New Jersey: Prentice-Hall.

    Google Scholar 

  • Mattimoe, R. (2007) An Institutional Explanation and Model of the factors influencing Room Rate Pricing Decisions in the Irish Hotel Industry, Irish Journal of Management, 28 (1), 127–145.

    Google Scholar 

  • Mattimoe, R. and Seal, W.B. (2010) Pricing in a service sector context: accounting and marketing logics in the hotel industry, European Accounting Review, 20 /2: 355–388.

    Article  Google Scholar 

  • Mongiello, M. and Harris, P. (2006) Management accounting and corporate management: insights into multinational hotel companies, International Journal of Contemporary Hospitality Management, 18 (5), 364–379.

    Article  Google Scholar 

  • Noone, B. (1997) An Investigation into the Application of Customer Profitability Analysis as a Strategic Decision-Making Tool in a Hospitality Environment, Unpublished M.B.S. chapter, Dublin City University.

    Google Scholar 

  • Nørreklit, L., Nørreklit, H. and Israelsen, P. (2006) The validity of management control topoi. Towards constructivist pragmatism, Management Accounting Research, 17, 42–71.

    Article  Google Scholar 

  • Otley, D.T. (1980) The contingency theory of management accounting: Achievement and prognosis, Accounting, Organisations and Society, 5, 413–428.

    Article  Google Scholar 

  • Otley, D. (1999) Performance management: A framework for management control systems research, Management Accounting Research, 10, 363–382.

    Article  Google Scholar 

  • Phillips, N., Lawrence, T. and Hardy, C. (2004) Discourse and institutions, Academy of Management Review, 29 (4): 1–18.

    Google Scholar 

  • Roper, A. (2009), A. (2009) ‘What Determines the International Success of Hotel Companies? A review of research’, chapter presented at Council for Hospitality Management Education (CHME), University of Brighton, Eastbourne, 13– 15 May, 2009.

    Google Scholar 

  • Scapens, R. (1994) Never the mind the gap: Towards an institutional perspective on management accounting practice, Management Accounting Research, 5, 301–321.

    Article  Google Scholar 

  • Scapens, R.W., Gameil, M.Y. and Cooper, D. J. (1983) Accounting Information for Pricing Decisions, in J. Arnold, Scapens, R.W., Gameil, M.Y. and Cooper, D.J. (ed.), Management Accounting Research and Practice ( London: CIMA ).

    Google Scholar 

  • Seal, W. (2010) Managerial discourse and the link between theory and practice: From ROI to value-based management, Management Accounting Research, 21, 95–109.

    Article  Google Scholar 

  • Simon, H.A. (1979) Rational Decision-Making in Business Organisations, The American Economic Review, September: 493–513.

    Google Scholar 

  • Theobald, M., Ryan, R. and Scapens, R.W. (2002), Research Method and Methodology in Finance and Accounting, 2e, London: Thomson Learning. Thrift, N. (2005) Knowing Capitalism, London: Sage.

    Google Scholar 

  • Wilber, C.K. and Harrison, R.S. (1978) The methodological basis of institutional economics: Pattern model, storytelling and holism, Journal of Economic Issues, 12 (1), 61–89.

    Google Scholar 

Download references

Authors

Editor information

Editors and Affiliations

Copyright information

© 2011 Will Seal and Ruth Mattimoe

About this chapter

Cite this chapter

Seal, W., Mattimoe, R. (2011). Management Accounting Research in the Hospitality Sector. In: Abdel-Kader, M.G. (eds) Review of Management Accounting Research. Palgrave Macmillan, London. https://doi.org/10.1057/9780230353275_19

Download citation

Publish with us

Policies and ethics