Abstract
Employee engagement is a topic that has evolved considerably. As it has increased in popularity, the quest to define what it is has continued. For example, Storey, Ulrich, Welbourne & Wright (2009), in their chapter on employee engagement, discuss the various groups that provide definitions of the topic. They start out talking about the definitions proposed by various corporations (e.g. Caterpillar, Dell), then move to the approaches used by consulting firms (e.g. Corporate Leadership Council, Gallup), and next suggest a few definitions provided by academics (e.g. Kahn, 1990; Shaw, 2005). The conclusion, reached by many other authors working in the area, is that engagement describes a process or a set of outcomes versus a clear and agreed upon construct.
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6 Engaged in What? So What? A Role-Based Perspective for the Future of Employee Engagement
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© 2011 Theresa M. Welbourne
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Welbourne, T.M. (2011). Engaged in What? So What? A Role-Based Perspective for the Future of Employee Engagement. In: Wilkinson, A., Townsend, K. (eds) The Future of Employment Relations. Palgrave Macmillan, London. https://doi.org/10.1057/9780230349421_6
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DOI: https://doi.org/10.1057/9780230349421_6
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