An Insight into Suitability Practice: Is a Standard Questionnaire the Answer?
before the financial service or product is subscribed, in order to meet the preferences and needs of the investors;
during the contract, in order to acquire any changes in the needs and preferences of the investor;
after the end of the contract, in order to protect the intermediary against any complaint that the client could make with reference to a loss that he or she did not expect.
KeywordsCustomer Relationship Management Risk Tolerance Financial Intermediary Financial Firm Investment Firm
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