Abstract
Public sector organizations have many stakeholders to whom they must report performance: from central Government to regulators to local community groups. As financial resources dwindle over the upcoming years stakeholders will likely more thoroughly scrutinize such reports to ensure that money is not being wasted — and, as we have stressed throughout this book, that service standards remain intact.
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Edward Gibbon, English Historian, 1737–94
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Bernard Marr, The Intelligent Company: Five Steps to Success with Evidence-Based Management, John Wiley, UK, 2010.
Bernard Marr, “Strategic Performance Management in Government and Public Sector Organizations,” Advanced Performance Management, co-sponsored by CIPFA Performance Improvement Network and Actuate, UK, 2008. Available as a free download from www.ap-institute.com.
Bernard Marr, James Creelman and Mark Ranford, “Creating and Implementing a Balanced Scorecard: The Case of the Ministry of Works, Bahrain,” Advanced Performance Institute, UK, 2009. Available as a free download from www.ap-institute.com.
Bernard Marr and James Creelman, “Outcome-Based Performance Management: Christchurch City Council Drives Toward a Long-Term Strategic Horizon, Management Case Study,” Advanced Performance Institute, UK, 2008. Available as a free download from www.ap-institute.com.
Bernard Marr, “Selecting Balanced Scorecard Software Solutions,” Advanced Performance Institute, UK, 2007. Available as a free download from www.ap-institute.com.
Bernard Marr, “Strategic Performance Management in Government and Public Sector Organizations,” Advanced Performance Management, co-sponsored by CIPFA Performance Improvement Network and Actuate, UK, 2008. Available as a free download from www.ap-institute.com.
Bernard Marr and James Creelman, “Building a Strategy Map to Drive External and Internal Performance Accountability and Improvement: The Case of Audit Scotland,” Advanced Performance Institute, UK, 2009. Available as a free download from www.ap-institute.com.
Dr Robert S. Kaplan and Dr David P. Norton, The Execution Premium: Linking Strategy with Operations for Competitive Advantage, Harvard Business School Press, USA, 2008.
Bernard Marr, Ronan Cregan, Emer Husbands and Gerry Millar, “Measuring and Managing Performance in Local Government: Belfast City Council,” Advanced Performance Institute, UK, 2007. Available as a free download from www.ap-institute.com.
Bernard Marr and James Creelman, “IMS HM Revenues and Customs case study,” Advanced Performance Institute, UK, 2009. Available as a free download from www.ap-institute.com.
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© 2011 Bernard Marr & James Creelman
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Marr, B., Creelman, J. (2011). Keeping Your Eyes on the Ball: Reporting and Reviewing Performance. In: More with Less. Palgrave Macmillan, London. https://doi.org/10.1057/9780230300408_8
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DOI: https://doi.org/10.1057/9780230300408_8
Publisher Name: Palgrave Macmillan, London
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