Abstract
With constant pressure to find new ways to make their organizations more profitable, companies have examined all internal work functions in order to determine which can be carried out more efficiently by other organizations, including firms in other countries. As earlier chapters in this book have already highlighted, developing countries have seen their ability to deliver services in this industry rise at a much faster pace as information and communication technologies (ICTs) within these countries have become less expensive. In this context, Latin America has become a prime destination for organizations sourcing business functions via ICTs, and the result has been the development of a growing BPO industry in countries such as Argentina, Brazil and Chile. Of these countries, Brazil has undoubtedly been at the forefront of BPO expansion.
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© 2010 International Labour Organization
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Venco, S. (2010). Remote Work in Brazil. In: Messenger, J.C., Ghosheh, N. (eds) Offshoring and Working Conditions in Remote Work. The International Labour Organization. Palgrave Macmillan, London. https://doi.org/10.1057/9780230289888_5
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DOI: https://doi.org/10.1057/9780230289888_5
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-32058-5
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