Abstract
This chapter offers a glimpse of the highly globalized BPO ‘industry’: the customer or client is in the US or any other English-speaking country, while the employee sits with a computer in a cubicle in some remote corner of Manila in the Philippines. This study identifies key aspects of the interaction between new technology and people and processes in information technology-enabled services (ITES). This section describes employee characteristics, patterns of work organization, working conditions and employment practices in offshored work in Philippine business process outsourcing (BPO) companies.
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© 2010 International Labour Organization
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Amante, M.S.V. (2010). Offshored Work in Philippine BPOs. In: Messenger, J.C., Ghosheh, N. (eds) Offshoring and Working Conditions in Remote Work. The International Labour Organization. Palgrave Macmillan, London. https://doi.org/10.1057/9780230289888_4
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DOI: https://doi.org/10.1057/9780230289888_4
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-32058-5
Online ISBN: 978-0-230-28988-8
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