Remote Work from the Perspective of Developed Economies

Abstract

The overall purpose of this chapter is to examine the dynamics underpinning the global relocation of business services from the perspective of developed countries, and to consider the consequences for work, employment and employee relations that prevail in these countries. Since the offshoring of call centre and diverse back-office activities has been largely an anglophone phenomenon, the three countries selected for study — the US, the UK and Canada — are those from which the overwhelming volume of business services has been migrated.