In the early stages of HR evolution, it was the personnel perspective that prevailed — an aspect of HR which is nowadays outsourced by a growing number of organisations. The best known example of HR outsourcing is the contract between BP Amoco and Exult.6 The deal covers, for instance, HR staff and system; administration of benefits, payroll and expatriates; and employee data and relations. The five-year contract signed in 1999 moreover encompassed performance management, training, employee development and organisational development. Interim reviews in the meantime, however, indicate that the roll-out is less smooth than expected. In February 2005 BT and Accenture signed a 10-year contract for HR administration services.
KeywordsEurope Marketing Coherence Metaphor
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