Is the Future of the ATM Past?
When I joined the bank [in 1973], I was against ATMs. We didn’t know that ATMs were the future. I thought the technology was a little early and thought we could use retail establishments as the vehicle to provide cash to customers. Supermarkets in the United States at that time used to have excess cash as they used to cash checks for people. The question was how to provide on-line, real-time support.
(Interview, 8 September 2009)
KeywordsPath Dependence Financial Intermediary Personal Identification Number Food Retailer Building Society
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