Abstract
The language of regulation, accountability and performance measurement has become as familiar across the third sector as it is in the public and private sectors (see, for example, Billis and Harris, 1996; Ellis, 2008; Kendall and Knapp, 1996). Monitoring, evaluation and impact measurement have become part of everyday organisational life (Ellis, 2008; Wainwright, undated). Organisations have to prove their worth and provide evidence to back up claims of their effectiveness. As Saxton and Greenwood (2006: p. 2) put it, ‘We must replace trust with evidence’.
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© 2010 Colin Rochester, Angela Ellis Paine and Steven Howlett
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Rochester, C., Paine, A.E., Howlett, S., Zimmeck, M. (2010). Measuring the Impact of Volunteering. In: Volunteering and Society in the 21st Century. Palgrave Macmillan, London. https://doi.org/10.1057/9780230279438_12
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DOI: https://doi.org/10.1057/9780230279438_12
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-30314-4
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