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Successful knowledge transfer within offshore supplier networks: a case study exploring social capital in strategic alliances

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Outsourcing Global Services

Part of the book series: Technology, Work and Globalization ((TWG))

Abstract

This chapter highlights the efforts of a Fortune 100 manufacturing firm’s five-year effort to achieve success with the offshore outsourcing of embedded software development. Despite stumbling initially, U.S. Manufacturing ultimately was able to engage a network of offshore suppliers to lower costs, reduce cycle time, increase quality, improve the work-life balance of developers, and meet stringent environmental requirements. For U.S. Manufacturing, a key to success offshore was a firm commitment to invest heavily in social capital and formalized knowledge transfer processes.

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Authors
  1. Joseph W. Rottman
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© 2008 Joseph W. Rottman

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Rottman, J.W. (2008). Successful knowledge transfer within offshore supplier networks: a case study exploring social capital in strategic alliances. In: Outsourcing Global Services. Technology, Work and Globalization. Palgrave Macmillan, London. https://doi.org/10.1057/9780230227415_7

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