Skip to main content
SpringerLink
Log in

The SupportNet Website: A Social Media Self-Care System

  • Chapter
  • First Online:
Secondary Trauma and Burnout in Military Behavioral Health Providers

Abstract

Over the last decade, there has been extensive growth in the use of the Internet worldwide. As a result, there has been an increase in the availability of web-based interventions that address a variety of health and psychological issues. This chapter reviews relevant online interventions followed by a description of SupportNet, a web intervention that addresses burnout in military behavioral health providers. We provide the technical and functional details of SupportNet along with important information regarding intervention engagement. We also provide recommendations for future system enhancements and conclude with a discussion of how SupportNet could be deployed within other provider settings.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
eBook
USD 19.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 24.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 99.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Amstadter, A. B., Broman-Fulks, J., Zinzowa, H., Ruggiero, K. J., & Cercone, J. (2009). Internet-based interventions for traumatic stress-related mental health problems: A review and suggestion for future research. Clinical Psychology Review, 29, 410–420.

    Article  PubMed  PubMed Central  Google Scholar 

  • Ballenger-Browning, K. K., Schmitz, K. J., Rothacker, J. A., Hammer, P. S., Webb-Murphy, J. A., & Johnson, D. C. (2011). Predictors of burnout among military mental health providers. Military Medicine, 176(3), 253–260.

    Article  PubMed  Google Scholar 

  • Bandura, A. (1997). Self-efficacy: The exercise of control. New York: Freeman.

    Google Scholar 

  • Barak, A., & Klein, B. (2009). Defining internet-supported therapeutic interventions. Annals of Behavioral Medicine, 38, 4–17.

    Article  PubMed  Google Scholar 

  • Beck, C. T. (2011). Secondary traumatic stress in nurses: A systematic review. Archives of Psychiatric Nursing, 25(1), 1–10.

    Article  PubMed  Google Scholar 

  • Benight, C. C., Ruzak, J., & Waldrep, E. (2008). Internet interventions for traumatic stress: A review and theoretically based example. Journal of Traumatic Stress, 21(6), 513–520.

    Article  PubMed  Google Scholar 

  • Brouwer, W., Kroeze, W., Crutzen, R., Nooijer, J. d., Vries, N. d., Brug, J., et al. (2011). Which intervention characteristics are related to more exposure to internet-delivered healthy lifestyle promotion interventions? A systematic review. Journal of Medical Internet Research, 13(1), e2.

    Article  PubMed  PubMed Central  Google Scholar 

  • Cavanagh, K., Shapiro, D. A., Berg, S. V., Swain, S., Barkham, M., & Proudfoot, J. (2006). The effectiveness of computerized cognitive behavioural therapy in routine care. British Journal of Clinical Psychology, 45, 499–514.

    Article  PubMed  Google Scholar 

  • Christensen, H., Griffiths, K. M., & Farrer, L. (2009). Adherence in internet interventions for anxiety and depression: Systematic review. Journal of Medical Internet Research, 11(2), e13.

    Article  PubMed  PubMed Central  Google Scholar 

  • Cieslak, R., Anderson, V., Bock, J., Moore, B. A., Peterson, A. L., & Benight, C. C. (2013). Secondary traumatic stress among mental health providers working with the military: Prevalence and its work- and exposure-related correlates. The Journal of Nervous and Mental Disease, 201(11), 917–925.

    Article  PubMed  PubMed Central  Google Scholar 

  • Cohen, S., & Syme, L. S. (1985). The study and application of social support. In S. Cohen & L. S. Syme (Eds.), Social support and health (pp. 3–20). Orlando, FL: Academic.

    Google Scholar 

  • Couper, M. P., Alexander, G. L., Zhang, N., Little, R. J., Maddy, N., Nowak, M. A., et al. (2010). Engagement and Retention: Measuring breadth and depth of participant use of an online intervention. Jounral of Medical Internet Research, 12(4), e52.

    Article  Google Scholar 

  • Craig, C., & Sprang, G. (2010). Compassion satisfaction, compassion fatigue, and burnout in a national sample of trauma treatment therapists. Anxiety Stress Coping, 23(3), 319–339.

    Article  PubMed  Google Scholar 

  • Danaher, B. G., Boles, S. M., Akers, L., Gordon, J. S., & Severson, H. H. (2006). Defining participant exposure measures in web-based health behavior change programs. Journal of Medical Internet Research, 8(3), e15.

    Article  PubMed  PubMed Central  Google Scholar 

  • Dewa, C. S., Loong, D., Bonato, S., Thanh, N. X., & Jacobs, P. (2014). How does burnout affect physician productivity? A systematic literature review. BMC Health Services Research, 14, 325.

    Article  PubMed  PubMed Central  Google Scholar 

  • Dombrowski, S. U., Sniehotta, F., Avenell, A., & Coyne, J. (2007). Current issues and futuTowards a cumulative science of behavior change: Do current conduct and reporting of behavioral interventions fall short of best practice? Psychology and Health, 22(8), 869–874.

    Article  Google Scholar 

  • Donkin, L., & Glozier, N. (2012). Motivators and motivations to persist with online psychological interventions: A qualitative study of treatment completers. Journal of Medical Internet Research, 14(3), e91.

    Article  PubMed  PubMed Central  Google Scholar 

  • Eysenbach, G. (2005). The law of attrition. Journal of Medical Internet Research, 7(1), e11.

    Article  PubMed  PubMed Central  Google Scholar 

  • Fox, S. (2014). The web at 25 in the U.S. Washington, DC: Pew Research Center’s Internet & American Life Project.

    Google Scholar 

  • Hirai, M., & Clum, G. A. (2005). An internet-based self-change program for traumatic event related fear, distress, and maladaptive coping. Journal of Traumatic Stress, 18(6), 631–636.

    Article  PubMed  Google Scholar 

  • Hoge, C. W., Castro, C. A., Messer, S. C., McGurk, D., Cotting, D. I., & Koffman, R. L. (2004). Combat duty in Iraq and Afghanistan, mental health problems, and barriers to care. The New England Journal of Medicine, 351, 13–22.

    Article  PubMed  Google Scholar 

  • Kintzle, S., Yarvis, J. S., & Bride, E. B. (2013). Secondary traumatic stress in military primary and mental health care providers. Military Medicine, 178(12), 1310–1315.

    Article  PubMed  Google Scholar 

  • Lang, G. M., Pfister, E. A., & Siemens, M. J. (2010). Nursing burnout: Cross-sectional study at a large Army hospital. Military Medicine, 175(6), 435–441.

    Article  PubMed  Google Scholar 

  • Lange, A., van de Ven, J.-P., & Schrieken, B. (2003). Interapy: Treatment of post-traumatic stress via the internet. Cognitive Behaviour Therapy, 32(3), 110–124.

    Article  PubMed  Google Scholar 

  • Lisetti, C., Amani, R., Yasuvar, U., & Rishe, N. (2013). I can help you change! An empathic virtual agent delivers behavior change health interventions. ACM Transactions on Management Information Systems, 4(4), 1–28.

    Article  Google Scholar 

  • Litz, B. T., Bryant, R., Williams, L., Wang, J., & Engel, C. C. (2004). A therapist-assisted internet self-help program for traumatic stress. Professional Psychology: Research and Practice, 35(6), 628–634.

    Article  Google Scholar 

  • Marks, J. T., Campbell, M. K., Ward, D. S., Ribisl, K. M., Wildemuth, M. B., & Symons, M. J. (2006). A comparison of web and print media for physical activity promotion among adolescent girls. Journal of Adolescent Health, 39, 96–104.

    Article  PubMed  Google Scholar 

  • Mojtabai, R., Olfson, M., Sampson, N. A., Jin, R., Druss, B., Wang, P. S., et al. (2011). Barriers to mental health treatment: Results from the national comorbidity survey replication. Psychological Medicine, 41, 1751–1761.

    Article  PubMed  Google Scholar 

  • Morrison, C., & Doherty, G. (2014). Analyzing engagement in a web-based intervention platform through visualizing log-data. Journal of Medical Internet Research, 16(11), e252.

    Google Scholar 

  • National Institute of Standards and Technology. (2007). U.S. National Institute of Standards and Technology. Guide to secure Web services. Gaithersburg, USA: U.S. Department of Commerce, National Institute of Standards and Technology.

    Google Scholar 

  • Neve, M. J., Collins, C. E., & Morgan, P. J. (2010). Dropout, nonusage attrition, and pretreatment predictors of nonusage attrition in a commercial web-based weight loss program. Journal of Medical Internet Research, 12(4), e69.

    Article  PubMed  PubMed Central  Google Scholar 

  • Office of the Chief of Public Affairs. (2013). The United States army social media handbook. Washington, DC: Online and Social Media Division.

    Google Scholar 

  • Parsons, T. D., & Rizzo, A. A. (2008). Affective outcomes of virtual reality exposure therapy for anxiety and specific phobias: A meta-analysis. Journal of Behavior Therapy and Experimental Psychiatry, 39, 250–261.

    Article  PubMed  Google Scholar 

  • Pepin, R., Segal, D. L., & Coolidge, F. L. (2009). Intrinsic and extrinsic barriers to mental health care among community-dwelling younger and older adults. Aging & Mental Health, 13(5), 769–777.

    Article  Google Scholar 

  • Rotondi, A. J., Anderson, C. M., Haas, G. L., Eack, S. M., Spring, M. B., Ganguli, R., et al. (2010). Web-based psychoeducational intervention for persons with schizophrenia and their supporters: One-year outcomes. Psychiatric Services, 61(11), 1099–1105.

    Article  PubMed  Google Scholar 

  • Steinmetz, S. E., Benight, C. C., Bishop, S. L., & James, L. E. (2012). My disaster recovery: A pilot randomized controlled trial of an internet intervention. Anxiety Stress Coping, 25(5), 593–600.

    Article  PubMed  Google Scholar 

  • Tate, D. F., & Zabinski, M. F. (2004). Computer and internet applications for psychological treatment: Update for clinicians. Journal of Clinical Psychology, 60(2), 209–220.

    Article  PubMed  Google Scholar 

  • Wagner, B., Schulz, W., & Knaevelsrud, C. (2012). Efficacy of an internet-based intervention for posttraumatic stress disorder in Iraq: A pilot study. Psychiatry Research, 195(1–2), 85–88.

    Article  PubMed  Google Scholar 

  • Wells, M., Mitchell, K., Finkelhor, D., & Becker-Blease, K. (2007). Online mental health treatment: Concerns and considerations. CyberPsychology & Behavior, 10(3), 453–459.

    Article  Google Scholar 

  • Yeager, C. M., & Udy, J. L. (1999). Patent No. 5,950,190. US.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Trauma, Health, and Hazards Center, University of Colorado at Colorado Springs, Colorado Springs, USA

    Carolyn Yeager, Judith Bock & Charles C. Benight

Authors
  1. Carolyn Yeager
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Judith Bock
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Charles C. Benight
    View author publications

    You can also search for this author in PubMed Google Scholar

Copyright information

© 2016 The Author(s)

About this chapter

Cite this chapter

Yeager, C., Bock, J., Benight, C.C. (2016). The SupportNet Website: A Social Media Self-Care System. In: Secondary Trauma and Burnout in Military Behavioral Health Providers. Palgrave Macmillan, New York. https://doi.org/10.1057/978-1-349-95103-1_3

Download citation

Publish with us

Policies and ethics

Search

Navigation