Business and IT Challenges for Today’s Organizations

Abstract

Digital information technologies (IT), tools, and services are everywhere and underpin almost all aspects of modern life, whether in business, government, or society at large. Most everything we do nowadays is dependent on them. These technologies make possible new business models; new ways of connecting, collaborating, and creating; new ways of organizing and working; and indeed, new ways of socializing and entertaining. Today, large organizations such as governments and hospitals, once considered bureaucratic and inflexible, are being transformed by the innovative use of digital IT. In fact, their use is key to breaking down the traditional walls between departmental silos in both business and government. This can be seen in healthcare, where large-scale investments in IT seek to create much-needed efficiencies in healthcare service delivery, while at the same time enhancing care delivery quality and positive patient outcomes.