Abstract
This chapter considers the term in office of the second Ombudsman, Ann Abraham. It shows how the function of democratic accountability continued to serve the LSO as a vehicle of consumerist reform. The LSO pressed the Bar Council to refine its emergent system of consumer protection and banish the last vestiges of cultural resistance. The LSO also increased the political pressure on the Law Society to introduce substantive regulatory reform in the interests of the consumers of legal services. It identifies the LSO’s increasing concerns about “the regulatory maze” and about the role of the LSO itself at the apex of a “super-escalated complaint environment”.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsNotes
- 1.
This total includes three investigations on behalf of the Scottish Legal Services Ombudsman, under reciprocal arrangements.
Bibliography
Bar Council. (1994). Report of the Bar Council’s standards review body.
LCD. (1998). Satisfaction in a super-escalated complaint environment. A report by the Customer Management Consultancy Ltd to the Office of the Legal Services Ombudsman. Lord Chancellor’s Department.
LSO. (1999). Modernising justice…Modernising regulation?: Annual report of the Legal Services Ombudsman 1998/99. 495. London: The Stationery Office.
LSO. (2000). Demanding progress: Annual report of the Legal Services Ombudsman 1999/2000. HC 583. London: The Stationery Office.
LSO. (2001). Reflecting progress: Annual report of the Legal Services Ombudsman 2000/2001. HC 30. London: The Stationery Office.
LSO. (2002). The regulatory maze: Annual report of the Legal Services Ombudsman 2001/2001. HC 940. London: The Stationery Office.
NCC. (1999a). Models of self-regulation: an overview of models in business and the profession. London: National Consumer Council.
NCC. (1999b). Self-regulation of professionals in health care. London: National Consumer Council.
Seneviratne, M. (2001). The rise and fall of advocates’ immunity. Legal Studies, 21(4), 644–662.
White Paper. (1998). Modernising justice. Cm 4155. London: HMSO.
Author information
Authors and Affiliations
Copyright information
© 2017 The Author(s)
About this chapter
Cite this chapter
O’Brien, N., Seneviratne, M. (2017). The LSO in Practice 1998–2002: Consumer Dispute Resolution and “The Regulatory Maze”. In: Ombudsmen at the Crossroads. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-58446-5_5
Download citation
DOI: https://doi.org/10.1057/978-1-137-58446-5_5
Published:
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-137-58445-8
Online ISBN: 978-1-137-58446-5
eBook Packages: Political Science and International StudiesPolitical Science and International Studies (R0)