Technology at Work: Attitudes Toward Law Enforcement in “Social” Media

  • Bryan K. Robinson


This chapter examines community attitudes toward local law enforcement through the lens of social media reports. Content analysis of 301 online reviews of police stations from Los Angeles, Chicago, Houston, and Philadelphia are used to illustrate common themes in public opinions of the police. It is suggested that further investigation into the benefits and harms of social media may assist public relations efforts by police agencies. As a relatively young technology that has profoundly impacted everyday life it is important that both researchers and law enforcement alike begin to come to terms with the power of social media and its impact on law enforcement.


Social media Public opinion Online reviews Internet 


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Copyright information

© The Author(s) 2016

Open Access This chapter is distributed under the terms of the Creative Commons Attribution Noncommercial License, which permits any noncommercial use, distribution, and reproduction in any medium, provided the original author(s) and source are credited.

Authors and Affiliations

  1. 1.Department of Sociology and Criminal JusticeUniversity of Mount UnionAllianceUSA

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