A Sociological Perspective on Corporations and Tool-Mediated Business Communication

  • Anna Danielewicz-Betz


This chapter deals with selected sociological approaches to organisations and communication by means of enterprise software. Corporations and enterprise software are considered from the cybernetic perspective (in particular with reference to Stanford Beer) and from that of systems theory as further developed by Niklas Luhmann. Relevant examples from business practice are given, especially related to the Sales division of a globally operating IT corporation.

Reference is made to the Habermasian theory of social action, particularly to the strategic and instrumental action and interaction characteristic of modern corporations and the imperative mode of managerial interactions.

The modern concept of time is viewed mainly from the perspective of Hartmut Rosa’s account of time scarcity, time prosperity and time acceleration. Temporal aspects of the modern workplace are also discussed.


Business Process Transnational Corporation Enterprise Resource Planning Sales Representative Validity Claim 
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Authors and Affiliations

  • Anna Danielewicz-Betz
    • 1
  1. 1.Ludwig-Maximilians UniversityMunichGermany

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