Abstract
This chapter is devoted to enterprise software as a crucial element of doing business in digital-age corporations. It explains why and how enterprise software/tools map business processes and how they impact communication. It also explores the idea of tool-mediated and tool-related (meta)communication. Some examples of tools commonly used in modern corporations, especially in their Sales divisions, are presented and discussed and tool-mediated channels of communication are explained.
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Danielewicz-Betz, A. (2016). Enterprise Software or Tools: Terminology and Communication Processes. In: Communicating in Digital Age Corporations. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-55813-8_2
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DOI: https://doi.org/10.1057/978-1-137-55813-8_2
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