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The Palgrave Handbook of Public Administration and Management in Europe pp 441–458Cite as

Palgrave Macmillan

Communication of and for Public Services

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Abstract

Communication has become increasingly important within administrations. Compared to private companies, the communication of public organisations is much more varied: the range of functions is very wide (service delivery, maintenance of social cohesion, dialogue between institutions and citizens, etc.) and the types of communications are more extensive, ranging from communication about citizen’s rights and obligations, communication as instrument of public policy to communicate about projects. In addition, public communication will become even more complex with increasing demand for information, increased participation of citizens in the debate and a growing number of media to consider.

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Author information

Authors and Affiliations

  1. Swiss Graduate School of Public Administration, University of Lausanne, Lausanne, 1015, Switzerland

    Martial Pasquier

Authors
  1. Martial Pasquier
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Correspondence to Martial Pasquier .

Editor information

Editors and Affiliations

  1. Department for Public Leadership and Social Enterprise—PulSE Faculty of Business and Law , The Open University, Milton Keynes, United Kingdom

    Edoardo Ongaro

  2. Institute for Management Research, Radboud University Nijmegen, Nijmegen, The Netherlands

    Sandra Van Thiel

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© 2018 The Author(s)

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Pasquier, M. (2018). Communication of and for Public Services. In: Ongaro, E., Van Thiel, S. (eds) The Palgrave Handbook of Public Administration and Management in Europe. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-55269-3_23

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