Abstract
In this chapter we focus on information technology (IT) in industrial business networks, suggesting that it constitutes a complex resource which can be used in a variety of ways and in multiple business situations. In this setting, the business relationship provides a powerful analytical tool which offers insights on how the integration of IT affects business relationships and, furthermore, what its role in the business network may be. Fundamentally, firms integrate IT in their operations as well as in their business relationships with the objective to increase information exchange efficiency.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsBibliography
Anderson, E., & Weitz, B. (1992). The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research, 29, 18–34.
Baraldi, E., & Waluszewski, A. (2005). Information technology at IKEA: An “open sesame” solution or just another type of facility? Journal of Business Research, 58, 1251–1260.
Cunningham, M. T., & Homse, E. (1986). Controlling the marketing-purchasing interface: Resource development and organisational implications. Industrial Marketing and Purchasing, 1, 3–27.
Ekman, P. (2004). Affärssystem & affärsrelationer – En fallstudie av en leverantörs användning av affärssystem i interaktionen med sina kunder. Licentiate thesis 25, Mälardalen University, Västerås.
Ekman, P. (2006). Enterprise systems & business relationships – The utilization of IT in the business with customers and suppliers. Doctoral thesis 29, Mälardalen University, Västerås.
Ekman, P. (2015). The enterprise system revisited: How well does it capture the company’s business network? Journal of Business & Industrial Marketing, 30, 208–217.
Ekman, P., & Thilenius, P. (2011). ERP selection through business relationships – Adaptations or connections. International Journal of Entrepreneurial Venturing, 3, 63–83.
Hadjikhani, A., & LaPlaca, P. (2013). Development of B2B marketing theory. Industrial Marketing Management, 42, 294–305.
Hadjikhani, A. & Thilenius, P. (2009). Industrial relationships and the effects of different types of connections. Industrial Marketing Management, 38, 679–686.
Hadjikhani, A., Lindh, C., & Thilenius, P. (2012). The impact of discontinuity on firms’ business relationship behavior. European Business Review, 24, 134–150.
Hagberg-Andersson, Å., & Grønhaug, K. (2010). Adaptations in a supplier-manufacturer network: A research note. European Journal of Marketing, 44, 34–41.
Hallén, L., Johanson, J., & Seyed-Mohamed, N. (1991). Interfirm adaptation in business relationships. Journal of Marketing, 55, 29–37.
Hansen, J. M. (2009). The evolution of buyer-supplier relationships: An historical industry approach. Journal of Business & Industrial Marketing, 23, 227–236.
Johanson, J. (1989). Business relationships and industrial networks. In Perspectives on the economics of organization (pp. 65–78), Crafoord Lectures 1. Lund: Lunds University Press.
Johanson, J., & Vahlne, J.-E. (2003). Business relationship learning and commitment in the internationalization process. Journal of International Entrepreneurship, 1, 83–101.
Lamb, R., & Kling, R. (2003). Reconceptualizing users as social actors in information systems research. MIS Quarterly, 27, 197–235.
Lindh, C. (2006). Business relationships and integration of information technology. Doctoral thesis 28, Mälardalen University, Västerås.
Medlin, C. J. (2004). Interaction in business relationships: A time perspective. Industrial Marketing Management, 33, 185–193.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20–38.
Orlikowski, W. J., & Iacono, C. S. (2000). The truth is not out there: An enacted view of the “digital economy”. In E. Brynjolfsson, & B. Kahins (Eds.), Understanding the digital economy: Data, tools, and research (pp. 352–380). Cambridge, MA: The MIT Press.
Ritter, T., & Walter, A. (2012). More is not always better: The impact of relationship functions on customer-perceived relationship value. Industrial Marketing Management, 41, 136–144.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Copyright information
© 2016 The Editor(s) (if applicable) and The Author(s)
About this chapter
Cite this chapter
Lindh, C., Ekman, P. (2016). Integration of Information Technology in Business Relationships: Implications for the Extended Network. In: Thilenius, P., Pahlberg, C., Havila, V. (eds) Extending the Business Network Approach. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-53765-2_10
Download citation
DOI: https://doi.org/10.1057/978-1-137-53765-2_10
Published:
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-137-53763-8
Online ISBN: 978-1-137-53765-2
eBook Packages: Business and ManagementBusiness and Management (R0)