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Missing Links in Service Value Chain Analysis—Space, Identity and Inequality in Brazilian Call Centres

Chapter
Part of the Dynamics of Virtual Work book series (DVW)

Abstract

The emergence of the global call centre industry reflects the dynamics of the restructuring of global value chains in the context of financialised and flexible modes of capitalist accumulation. Customised services have acquired central importance for the maximisation of profits and, at the same time, they are subject to major strategies of rationalisation. This includes the modularisation and outsourcing of services—materialised in call centres as a new organisational form and enabled by information and communication technology.

Keywords

Call Centre Brazilian Case Global Production Network Global Value Chain Formal Labour Market 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© The Editor(s) (if applicable) and The Author(s) 2016

Authors and Affiliations

  1. 1.Berlin School of Economics and LawBerlinGermany

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