The Production of ‘Placelessness’: Digital Service Work in Global Value Chains

Part of the Dynamics of Virtual Work book series (DVW)


This chapter explores the spatial dynamics of value chains and networks, the delocalisation and relocation of digital work and the degree of its local embeddedness. The main aim is to argue that ICT-intensive business functions and jobs are not as such highly mobile or independent from place. Rather, such features are usually the result of lengthy restructuring and reorganisation projects or processes in which ‘placelessness’ is being produced. We examine value chain dynamics and the delocalisation and relocation of digital work, drawing on three cases: software development, shared service centres and business process outsourcing, and crowdsourcing via online-platforms.


Business Process Software Development Service Function Virtual Team Business Function 
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Copyright information

© The Editor(s) (if applicable) and The Author(s) 2016

Authors and Affiliations

  1. 1.University of ViennaViennaAustria

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