Descriptive process modeling in an industrial environment: Experience and guidelines
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Process modeling is a key activity in process improvement to understand the software process, to detect weaknesses in the process and to allow estimation. A mjor problem when process modeling is done in industrial environment is obtaining access to the information needed. This paper describes experience from descriptive process modeling in an industrial environment and reports problems and difficulties encountered in acquiring and formalizing that knowledge. From the experience, guidelines for descriptive process modeling activities, especially for process knowledge acquisition, are derived.
KeywordsSoftware Process Process Elicitation Software Process Improvement Process Expert Natural Language Description
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