Abstract
This paper presents the definition of different Service Levels for Electronic Brokerage Applications. This document is structured in three parts. The first one gives an overview of concepts such as Electronic commerce, Brokerage, Multimedia applications and Quality of service, including the definition of Service levels for different Electronic brokerage applications. The second part presents the specification of all the facilities supported by the different Service levels defined in the first part. The third part presents the MULTIMEDIATOR system, as a case study of Electronic brokerage application, in which the different Service levels are identified. The main conclusions are that four different Service levels reflecting different levels of user requirements can be defined: for Searching brokerage, Products brokerage, Services brokerage and Complex brokerage.
Preview
Unable to display preview. Download preview PDF.
References
Electronic Commerce — DTF Reference Model (draft). OMG Electronic Commerce Domain Task Force, 1997.
Multimedia Communications Quality of Service. Part I: Framework. Multimedia Communications Forum, June 1995.
Gallego I., Delgado J. and Acebrón J.J.: “Distributed Models for Brokerage on Electronic Commerce”, International IFIP Working Conference Trends in Electronic Commerce (TREC'98). 3–5 June 1998, Hamburg (Germany).
Acebrón J.J. and Delgado J.: “Electronic brokers as intermediaries for electronic publishing”, ICCC/IFIP 2nd Conference on Electronic Publishing. 20–22 April 1998, Budapest (Hungary).
Martí R., Delgado J.: “Use of WWW Technology for Client / Server Applications in MULTIMEDIATOR”. Lecture Notes in Computer Science, Intelligence in Services and Networks: Technology for cooperative Competition, IS&N'97 proceedings. Springer-Verlag, 1997.
MULTIMEDIATOR Web Page, “http://www.ac.upc.es/multimediator/”.
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 1998 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Martí, R., Delgado, J. (1998). Definition of Service Levels for Electronic Brokerage Applications. In: Trigila, S., Mullery, A., Campolargo, M., Vanderstraeten, H., Mampaey, M. (eds) Intelligence in Services and Networks: Technology for Ubiquitous Telecom Services. IS&N 1998. Lecture Notes in Computer Science, vol 1430. Springer, Berlin, Heidelberg. https://doi.org/10.1007/BFb0056980
Download citation
DOI: https://doi.org/10.1007/BFb0056980
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-64598-6
Online ISBN: 978-3-540-69343-7
eBook Packages: Springer Book Archive