Skip to main content
SpringerLink
Log in

The development of HOMER a case-based CAD/CAM help-desk support tool

  • Conference paper
  • First Online:
Advances in Case-Based Reasoning (EWCBR 1998)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 1488))

Included in the following conference series:

Abstract

The increasing number of hardware and software at Daimler-Benz personal car development in Sindelfingen combined with the constant number of help-desk operators demanded a help-desk system which goes beyond the classical trouble-ticket approach. In this application paper we give an overview of the situation at the CAD/CAM Help-Desk in Sindelfingen and the development of the case-based help-desk support tool HOMER. We describe our modeling approach and its influence on the system architecture as well as the different user roles and the help-desk tool itself. We conclude with the lessons learned during the course of this project and future prospects.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Thomas, H., Foil R., Dacus, J.: “New Technology Bliss and Pain in a Large Customer Service Center”, in: Case-Based Reasoning Research and Development, Proceedings of the ICCBR97, Leake, Plaza (eds.), LNAI1266, Springer Verlag, Berlin, 1997, pp. 166–177

    Google Scholar 

  2. Althoff, K.D. et.al.: “Case-Based Reasoning for Decision Support and Diagnostic Problem Solving: The INRECA Approach”, Proceedings, Fallbasiertes Schlie\en — Grundlagen und Anwendungen, 3rd German Case-Based Reasoning Workshop, B.Bartsch-Spörl, D. Janetzko, S. Wess eds., LSA-95-02, Fachbereich Informatik, Universität Kaiserslautern, 1995, pp 63–71

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Daimler-Benz Research and Technology 3, FT3/KL, P.O. Box 2360, D89013, Ulm, Germany

    Mehmet Göker

  2. Tecinno GmbH, Sauerwiesen 2, D67661, Kaiserslautern, Germany

    Thomas Roth-Berghofer, Ralph Traphöner & Stefan Wess

  3. University of Kaiserslautern LSA, P.O. Box 3049, D-67653, Kaiserslautern, Germany

    Ralph Bergmann & Wolfgang Wilke

  4. Daimler-Benz Personal Car Development EP/QDF, Hauspostcode G270, D-71059, Sindelfingen, Germany

    Thomas Pantleon

Authors
  1. Mehmet Göker
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Thomas Roth-Berghofer
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Ralph Bergmann
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Thomas Pantleon
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Ralph Traphöner
    View author publications

    You can also search for this author in PubMed Google Scholar

  6. Stefan Wess
    View author publications

    You can also search for this author in PubMed Google Scholar

  7. Wolfgang Wilke
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Barry Smyth Pádraig Cunningham

Rights and permissions

Reprints and permissions

Copyright information

© 1998 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Göker, M. et al. (1998). The development of HOMER a case-based CAD/CAM help-desk support tool. In: Smyth, B., Cunningham, P. (eds) Advances in Case-Based Reasoning. EWCBR 1998. Lecture Notes in Computer Science, vol 1488. Springer, Berlin, Heidelberg. https://doi.org/10.1007/BFb0056346

Download citation

  • DOI: https://doi.org/10.1007/BFb0056346

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-64990-8

  • Online ISBN: 978-3-540-49797-4

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics

Search

Navigation