Abstract
Despite a complex, fragmented and from origin conservative environment, railway service provider organizations in the Dutch railways are innovating at a high pace. Therefore, the Dutch railway sector is a rich environment for studying innovations. To understand how this is achieved, an innovation management framework is developed and used to analyze innovation factors in this context. Based on a literature review on conceptual frameworks for innovation management of the last five years, a holistic innovation management framework is constructed, using an inductive coding methodology. The holistic innovation management framework is used to analyze the case study organization, based on interviews and desk research. The analysis indicates that various market, organization, process, and product/service factors and their interaction contribute to a high pace of innovations. The coding methodology used in this study can be influenced by researcher’s bias. In addition, the selected documentation received from the case study may not be representative for the case study organization. The presented research shows that the Dutch railway sector is a sector which deserves further research to learn from their innovative maintenance practices on a more detailed process level. In addition, the presented framework is a step towards a holistic innovation management framework which can be used to analyze innovations on a sectoral level. The research results give practitioners insights on how to develop innovation management practices in the railway sector. This research presents an in-depth analysis on the innovation management practices that have been applied in the successful Dutch railway sector from the perspective of a railway service provider.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Arshad, A. M., & Su, Q. (2015). Interlinking service delivery innovation and service quality: A conceptual framework. Journal of Applied Business Research, 31(5), 1807–1822. https://doi.org/10.19030/jabr.v31i5.9393.
Barth, H., Ulvenblad, P. O. & Ulvenblad, P. (2017). Towards a conceptual framework of sustainable business model innovation in the agri-food sector: A systematic literature review. Sustainability (Switzerland) (Vol. 9, Issue 9). https://doi.org/10.3390/su9091620.
Bélanger, S., Veilleux, S., & Tremblay, M. (2016). A conceptual framework on the role of creativity in sustaining continuous innovation in new product development. International Journal of Product Development, 21(2/3), 190. https://doi.org/10.1504/IJPD.2016.078866.
Berkowitz, H. (2018). Meta-organizing firms’ capabilities for sustainable innovation: A conceptual framework. Journal of Cleaner Production, 175, 420–430. https://doi.org/10.1016/j.jclepro.2017.12.028.
Binz, C., & Truffer, B. (2017). Global innovation systems—A conceptual framework for innovation dynamics in transnational contexts. Research Policy, 46(7), 1284–1298. https://doi.org/10.1016/j.respol.2017.05.012.
Botschen, G., & Wegerer, P. K. (2017). Brand-driven retail format innovation: a conceptual framework. International Journal of Retail and Distribution Management, 45(7–8), 874–891. https://doi.org/10.1108/IJRDM-10-2016-0181.
Buliga, O., Scheiner, C. W., & Voigt, K. I. (2016). “Business model innovation and organizational resilience: towards an integrated conceptual framework. Journal of Business Economics, 86(6), 647–670. https://doi.org/10.1007/s11573-015-0796-y.
Caiazza, R. (2017). Innovation for sustainablity: a conceptual framework. Journal of Management Development, 36(1), 37–47. https://doi.org/10.1108/JMD-09-2014-0099.
Cajaiba-Santana, G. (2014). Social innovation: Moving the field forward. A conceptual framework. Technological Forecasting and Social Change, 82(1), 42–51. https://doi.org/10.1016/j.techfore.2013.05.008.
Caputo, A., Marzi, G., & Pellegrini, M. M. (2016). The Internet of Things in manufacturing innovation processes: Development and application of a conceptual framework. Business Process Management Journal, 22(2), 383–402. https://doi.org/10.1108/BPMJ-05-2015-0072.
Chernoivanova, A. S. (2015). Conceptual framework for organization of innovations and innovative work. International Business Management, 9(6), 1063–1068. https://doi.org/10.3923/ibm.2015.1063.1068.
Christofi, M., et al. (2015). Innovation and cause-related marketing success: A conceptual framework and propositions. Journal of Services Marketing, 29(5), 354–366. https://doi.org/10.1108/JSM-04-2014-0114.
Coutelle-Brillet, P., Riviere, A., & des Garets, V. (2014). Perceived value of service innovation: A conceptual framework. Journal of Business and Industrial Marketing, 29(2), 164–172. https://doi.org/10.1108/JBIM-04-2012-0066.
De Waal, G. A. (2016). An extended conceptual framework for product-market innovation. International Journal of Innovation Management, 20(05), 1640008. https://doi.org/10.1142/S1363919616400089.
Dubina, I. N., et al. (2017). The balanced development of the spatial innovation and entrepreneurial ecosystem based on principles of the systems compromise: A Conceptual Framework. Journal of the Knowledge Economy, 8(2), 438–455. https://doi.org/10.1007/s13132-016-0426-0.
El-Griffin, E. W. (2015). Network-based resources for the innovation process of South African micro-entrepreneurs: A conceptual framework. South African Journal of Business Management, 46(3), 79–89.
Erzurumlu, S. S. (2017). 4Cs of innovation: A conceptual framework for evaluating innovation strategy. IEEE Engineering Management Review, 45(3), 42–53. https://doi.org/10.1109/EMR.2017.2734321.
Evens, G. L. (2013). A novice researcher’s first walk through the maze of grounded theory: Rationalization for classical grounded theory. The Grounded Theory Review, 12(1), 37–55.
Gaziulusoy, A. I., & Brezet, H. (2015). Design for system innovations and transitions: A conceptual framework integrating insights from sustainablity science and theories of system innovations and transitions. Journal of Cleaner Production, 108, 1–11. https://doi.org/10.1016/j.jclepro.2015.06.066.
Grubb, M., McDowall, W., & Drummond, P. (2017). On order and complexity in innovations systems: Conceptual frameworks for policy mixes in sustainability transitions. Energy Research and Social Science. Elsevier, 33(April), 21–34. https://doi.org/10.1016/j.erss.2017.09.016.
Hashmi, A., et al. (2017). A conceptual framework for describing the innovation in teams. International Journal of Economic Research, 14(2), 59–72.
Hastuti, A. W., et al. (2016). The role of intrapreneurship for sustainable innovation through process innovation in small and medium-sized enterprises: A conceptual framework. International Journal of Economics and Financial Issues, 6(S3), 83–91. https://doi.org/10.1354/vp.45-1-73.
Kumar, V. (2014). Understanding cultural differences in innovation: A conceptual framework and future research directions. Journal of International Marketing, 22(3), 1–29. https://doi.org/10.1509/jim.14.0043.
Kuzmin, O. I., & Grom, O. B. (2014). Conceptual framework for express diagnostic. Actual Problems of Economics, 1(151), 193–202.
Lager, T. (2017). A conceptual analysis of conditions for innovation in the process industries and a guiding framework for industry collaboration and further research. International Journal of Technological Learning, Innovation and Development, 9(3), 189–219. https://doi.org/10.1504/IJTLID.2017.087403.
Lee, I. (2015). The internet of things (IoT) for supply chain innovation: A conceptual framework and analysis of fortune 200 companies. Asia Pacific Journal of Innovation and Entrepreneurship, 9(1), 81–104.
Liu, S. Y., et al. (2017). A conceptual framework for agri-food Tourism as an eco-innovation strategy in small farms. Sustainability (Switzerland), 9(10), 1–11. https://doi.org/10.3390/su9101683.
Maier, M. A., Brem, A., & Kauke, M. (2016). Exploring boundaries of corporate social responsibility and innovation: a conceptual framework of socio-political stakeholders and their integration into the innovation process. International Journal of Innovation and Sustainable Development, 10(3), 312–337. https://doi.org/10.1504/IJISD.2016.077515.
Malik, K., & Bergfeld, M. M. (2015). A conceptual framework for intra-company technology transfer: cases of leveraging production process innovations across MNEs. Technology Analysis and Strategic Management, 27(10), 1129–1142. https://doi.org/10.1080/09537325.2015.1060309.
Mansour, D., & Barandas, H. (2017). High-tech Entrepreneurial content marketing for business model innovation: A conceptual framework. Journal of Research in Interactive Marketing, 11(3), 296–311.
Maritz, A., et al. (2014). Innovation education programs: Toward a conceptual framework. European Journal of Innovation Management, 17(2), 166–182. https://doi.org/10.1108/EJIM-06-2013-0051.
Morrar, R. (2015). Technological Public-private innovation networks: A conceptual framework describing their structure and mechanism of interaction. Technology Innovation Management Review, 5(8), 25–33.
Mulyaningsih, H. D., Yudoko, G., & Rudito, B. (2016). Knowledge-based social innovation process in social enterprise: A conceptual framework. Advanced Science Letters, 22(5–6), 1393–1397. https://doi.org/10.1166/asl.2016.6621.
Overall, J. (2015). A conceptual framework of innovation and performance: The importance of leadership, relationship quality, and knowledge management. Academy of Entrepreneurship Journal, 21(2), 41–54.
Periac, F., David, A., & Roberson, Q. (2018). Clarifying the Interplay between social innovation and sustainable development: A conceptual framework rooted in paradox management. European Management Review, 15(1), 19–35. https://doi.org/10.1111/emre.12121.
Phuc, N. H. (2015). Imitation and innovation in emerging countries: A conceptual framework for analysis. Journal of Innovation and Sustainability, 6(1), 37–47.
ProRail. (2018). Annual report 2017. Jaarverslag, p. 164. https://doi.org/10.1021/ie2022916.
Rinkinen, S., & Harmaakorpi, V. (2018). The business ecosystem concept in innovation policy context: building a conceptual framework. Innovation, 31(3), 333–349. https://doi.org/10.1080/13511610.2017.1300089.
Rodriguez, L., & Da Cunha, C. (2018). Impacts of big data analytics and absorptive capacity on sustainable supply chain innovation: A conceptual framework. Scientific Journal of Logistics., 14(2), 151–161. https://doi.org/10.17270/J.LOG.267.
Saldaña, J. (2015) The coding manual for qualitative researchers. Sage.
Shao, L., Xue, Y., & You, J. (2014). A conceptual framework for business model innovation: The case of electric vehicles in China Koncepcyjne ramy dla modelowych rozwiązań biznesowych: Przypadek samochodów elektrycznych w Chinach. Problems of Sustainable Development, 9(2), 27–37.
Sindakis, S. (2015). Corporate venturing and customer-driven innovation in the mental health-care market: a review of the literature and development of a conceptual framework. Journal of the Knowledge Economy, 6(4), 1013–1033. https://doi.org/10.1007/s13132-013-0173-4.
Somers, S., & Stapleton, L. (2014). e-Agricultural innovation using a human-centred systems lens, proposed conceptual framework. AI & SOCIETY, 29(2), 193–202. https://doi.org/10.1007/s00146-013-0475-x.
Takey, S. M., & Carvalho, M. M. (2016). Fuzzy front end of systemic innovations: A conceptual framework based on a systematic literature review. Technological Forecasting and Social Change., 111, 97–109. https://doi.org/10.1016/j.techfore.2016.06.011.
Tang, M., et al. (2015). Strengthening regional integration/cooperation with the Neighbourhood System of Innovation conceptual framework: the case of China and ASEAN. Asian Journal of Technology Innovation, 23(2), 205–229. https://doi.org/10.1080/19761597.2015.1074511.
Tariq, A., et al. (2017). “Drivers and consequences of green product and process innovation: A systematic review, conceptual framework, and future outlook. Technology in Society, 51, 8–23. https://doi.org/10.1016/j.techsoc.2017.06.002.
Troilo, G., De Luca, L. M., & Guenzi, P. (2017). Linking data-rich environments with service innovation in incumbent firms: A conceptual framework and research propositions. Journal of Product Innovation Management, 34(5), 617–639. https://doi.org/10.1111/jpim.12395.
Villa, M. B. A. & Alzate, B. A. (2017). Entrepreneurial orientation, resources and capabilities: A conceptual framework review for innovation. Espacios TA - TT, (Vol. 38, Issue. 38).
Weisberg, R. W., Speck, R. M., & Fleisher, L. A. (2014). Fostering innovation in medicine: A conceptual framework for medical centers. Healthcare, 2(2), 90–93. https://doi.org/10.1016/j.hjdsi.2013.09.007.
Zhang, T., Kandampully, J., & Bilgihan, A. (2015). Motivations for customer engagement in online co-innovation communities. Journal of Hospitality and Tourism Technology, 6(3), 311–328. https://doi.org/10.1108/JHTT-10-2014-0062.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Singapore Pte Ltd.
About this chapter
Cite this chapter
Wu, S.K., Braaksma, A.J.J., van Dongen, L.A.M. (2019). Innovation Management in Outsourced Railway Maintenance: The Case of a Dutch Railway Service Provider. In: Singh, S., Martinetti, A., Majumdar, A., Dongen, L. (eds) Transportation Systems. Asset Analytics. Springer, Singapore. https://doi.org/10.1007/978-981-32-9323-6_9
Download citation
DOI: https://doi.org/10.1007/978-981-32-9323-6_9
Published:
Publisher Name: Springer, Singapore
Print ISBN: 978-981-32-9322-9
Online ISBN: 978-981-32-9323-6
eBook Packages: Business and ManagementBusiness and Management (R0)