Abstract
As the margin of manufacturing declines and customers’ demand for products rises, more and more manufacturing enterprises in the world no longer just focus on the production of physical products, but also explore a series of services oriented to customers besides the sale of products, so as to create profits and improve customer satisfaction. Service is playing an increasingly significant role in the value chain of manufacturing, creating a new source of profit for manufacturing enterprises. Servitization of manufacturing has become one of the development trend of manufacturing in current world. By adopting a series of measures, IBM has achieved the transition from a manufacturing enterprise into one specializing in information technology and business solutions.
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© 2016 Springer Science+Business Media Singapore
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Zhang, R., Wang, J., Chen, Z. (2016). Tongfang Energy Engineering Technology Co., Ltd.—Energy Management Contract Service. In: Wang, J., Kosaka, M., Xing, K. (eds) Manufacturing Servitization in the Asia-Pacific. Springer, Singapore. https://doi.org/10.1007/978-981-287-757-4_13
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DOI: https://doi.org/10.1007/978-981-287-757-4_13
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