Abstract
This chapter models the underpinning theories of the study. It links the problem under investigation to previous research in the form of a theoretical framework. Within the context of the study, it chronologically discusses the different models toward the eventual formulation of the quality management assessment matrix (QMAM) that fills the theoretical gap identified.
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© 2015 Springer Science+Business Media Singapore
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Babatunde, Y., Low, S.P. (2015). Conceptual Approach. In: Cross-Cultural Management and Quality Performance. Springer, Singapore. https://doi.org/10.1007/978-981-287-362-0_6
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DOI: https://doi.org/10.1007/978-981-287-362-0_6
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Publisher Name: Springer, Singapore
Print ISBN: 978-981-287-361-3
Online ISBN: 978-981-287-362-0
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