Abstract
Wang et al. (Proc Int Conf Educ Inf Technol 1:535–537, 2010) mentioned that counseling has been traditionally conducted since 1960. Face-to-face counseling was enhanced with the introduction of peer group counseling during the 1970s. Counseling approaches have moved a step further with the emergence of the Internet technology. This advancement has paved the way for electronic or online counseling as a compliment to the traditional face-to-face counseling. The new method according to Murry (J Coll Stud Pers 13:562–566, 1972) has eased the tension off the student in getting counseling services. Palaniappan and Tan (Web based counseling system. In: Proceedings of the 2006 international conference on advanced computing and communications, pp. 50–53, 2006) explained that electronic counseling or e-counseling is a new way of helping people in dealing with various issues along with counseling matters. Thus, UNITEN guidance and counseling unit (GCU) felt that it is important to establish an e-counseling system to cater this need in UNITEN. The research will focus on developing the e-counseling system and monitor the maximum usage. The feedback on the e-counseling system was ascertained through survey from 52 respondents. The result shows most of the respondents felt satisfied by giving mostly 4 out of 5 in the Likert scale (M = 3.72; SD = .60). Overall, it delineates that the e-counseling service system is highly recommended by the students as it caters to their counseling needs.
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Radzi, H.M. et al. (2014). Initiative of Developing E-Counseling System: Importance and Application in UNITEN. In: Kasim, A., Wan Omar, W., Abdul Razak, N., Wahidah Musa, N., Ab. Halim, R., Mohamed, S. (eds) Proceedings of the International Conference on Science, Technology and Social Sciences (ICSTSS) 2012. Springer, Singapore. https://doi.org/10.1007/978-981-287-077-3_11
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