Abstract
The boundary conditions of supply chain integration (SCI) have been widely studied in order to find out when SCI is applicable and effective. Prior studies have paid much attention to external contextual factors, such as supply complexity, environmental uncertainty and country-level infrastructure. This study contributes to the SCI literature by examining the contingency effects of internal production system on the relationship between supplier integration, customer integration and operational performance. Based on organizational information processing theory, we provide evidence to show that the impact of supplier and customer integration on operational performance varies across production systems, including one-of-a-kind production, batch production and mass production systems. The empirical results also reveal how supplier and customer integration can be matched with different configurations of production systems in order to achieve the desired quality, flexibility, delivery or cost performance.
This article was published in Journal of Purchasing and Supply Management, Vol. 24, Shou, Y., Li, Y., Park, Y., & Kang, M. Supply chain integration and operational performance: the contingency effects of production systems, pp. 352–360. Copyright Elsevier (2018).
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This work was supported by the National Natural Science Foundation of China under Grant number 71472166.
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Shou, Y., Kang, M., Park, Y.W. (2022). Production Systems and Supply Chain Integration. In: Supply Chain Integration for Sustainable Advantages. Springer, Singapore. https://doi.org/10.1007/978-981-16-9332-8_4
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DOI: https://doi.org/10.1007/978-981-16-9332-8_4
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