Abstract
This chapter features a Morphological Analysis of literature on Lean Six Sigma (LSS) for services. Morphological analysis being a Systems Thinking technique, helps in classifying and integrating the literature of LSS for services into a framework, which is easy to understand. This chapter reveals 355 research gaps as a resource for scholars working in this area. It also provides an integrated system of knowledge encompassing several dimensions to present a holistic picture of LSS to the practitioners.
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Sunder M, V., Ganesh, L.S. (2020). Lean Six Sigma for Services—A Morphological Analysis of Research Literature. In: Lean Six Sigma in Banking Services. Future of Business and Finance. Springer, Singapore. https://doi.org/10.1007/978-981-15-3820-9_4
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DOI: https://doi.org/10.1007/978-981-15-3820-9_4
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