Communicating Integrity Framework Information on Malaysian Private Hospitals’ Websites

Abstract

In ensuring accountability and transparency, an integrity system is vital within an organization, Website can be used to share the integrity initiatives information. The objective of the paper is to determine the extent of Integrity Framework information disclosure on Malaysian private hospital websites. The data collected in this study were based on a content analysis of inclusion or exclusion of integrity framework information disclosed on Malaysian private sector websites and measured using the Private Hospitals-Integrity Framework Disclosure Index (PH-IFDi). The mean for the disclosure level of Private Hospitals-Integrity Framework Disclosure Index (PH-IFDi) is 10.28%. Overall, the average disclosure is below than 60% and relatively low. The Award category rank first followed by Patient’s right and responsibilities, Mission, Vision and core values category. From the findings of the study, it shows that the Healthcare disclosed more items that portray the image of integrity in a way to preserve the image and reputation of the organization. this study has brought up a number of implications that may be applied in many countries, whether they are developing or developed countries. This study significantly provided useful information in helping the regulatory authorities and policy makers to strengthen their mechanisms to uphold integrity among health care provider. This study also has significant implications to the development of policy and guidelines for the assessment of Private Hospitals-Integrity Framework Disclosure Index (PH-IFDi).