Critical Success Factors that Affect Implementation of Construction Project in Improving Project Performance: A Case of Cement Plant Construction Industry

Abstract

Construction projects are often completed with large cost overruns, late schedules, and problems related to quality. The success rate of the current project in Semen Padang Co. cement plant construction industry is very low. The purpose of this study is to identify the delay factors that exist by revealing fundamental problems that affect project completion and determine the most influential CSF (Critical Success Factors) in improving the performance of cement plant construction projects from the perspective of the owner, contractor, and consultant. The research methodology uses Delphi interviews to identify CSF and the AHP (Analytical Hierarchy Process) method by pairwise comparisons to prioritize CSF rankings in the implementation of a cement plant construction project at Semen Padang Co. The results of the 3 (three) rounds of Delphi interview, the expert panel identified that the most dominant category of CSF affecting were project management, procedures, commitments, and implementation methods. While for factors include procedures and bureaucracy, plans and schedules used, project monitoring, commitment of all parties, accuracy of implementation methods, control mechanisms, placement of workers in accordance with experience, and the implementation of procurement systems. This was identified as the most important CSF to be taken into account when considering how to improve the performance of cement plant construction project. Future research will create a tool to control risk and evaluate the next cement plant construction projects based on CSF that we obtained in this study.