Analysis of Humanware Readiness Level for a Technology Transfer Process: Case Study in Arms Manufacturing Industry

Abstract

Humanware plays a key role during a technology transfer within a manufacturing company. This research aims to measure humanware readiness level during a technology transfer process on department level and observe its implementation on corporate level. Information gained from the result of the measurement is to be used for developing humanware competency improvement training programs based on Bloom’s Taxonomy for its material design. The object of this study is an Indonesian manufacturer of military products. In 2018, the company underwent a technology transfer process through its Quality, Occupational Health, Safety, and Environment System (QOHSE) Department. They aim to accommodate three management system standards: quality, environmental, and occupational health and safety into its management system. The methodology used in this research is referenced from humanware readiness model. The result shows the limit values from each of the four technology transfer phases, which are 2300, 3314, 3927, and 4547, correspondingly. Out of four subsequent phases of technology transfer with regard to the IMS implementation, each respondent manages to reach at least the first phase. The result indicates the necessity of further training program related to the three remaining humanware readiness subcriteria: empathy, work values and ethics, and external awareness.