Revamping of Telecom ICT in India

Abstract

There has been a huge change in the entire chain of ecosystem including system, business processes, and functions related to handling of Unsolicited Commercial Communications (UCC). Thus, there is an immense need for re-engineering the architecture which is robust, non-repudiative, and confidential. A framework which handles huge scalable data and keeps it distributed as well as is secure on the agenda. Telecom Regulatory Authority of India (TRAI) is cause-driven and constantly moving forward in curbing UCC. With the growth of the technology and innovations, ways of spamming the consumer has also increased. It has become very crucial to detect and prevent the various ways of UCC through the new regulations of the Telecom Commercial Communications Customer Preference Regulations (TCCCP), 2018. This move came as a result of the increasing commercial calls even after all precautionary and regulatory measure taken by the Authority. Every Service Provider has to amend Codes of Practice for Unsolicited Commercial Communications Detection before allowing any commercial communication through its networks. TRAI also faces various set of concerns like making consumers choose their preference of UCC messages they wish to receive, escalation/resolution of complaints within stipulated time frame and communication to consumers regarding their complain status, etc. This paper studies the current system and illustrates a system to cater to the rising demands of an ICT fueled environment and provides solution to handle the challenges and support the government in relieving the consumers from hassle of UCC.