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Big Data: Enabling Transformation Through Empowerment

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Transforming Organizations Through Flexible Systems Management

Part of the book series: Flexible Systems Management ((FLEXSYS))

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Abstract

Macro variables influencing the performance of e-governance projects using big data were identified through a review of literature. Experts from the domain were interviewed for further inputs. A research questionnaire was developed, and the survey was conducted to measure the performance of e-governance projects and S-A-P variables in the context of the selected project of CGHS under Ministry of Health and Family Welfare (MOHFW). Survey data were analyzed to assess the influence of S-A-P variables on the performance of e-governance projects using big data. The analysis revealed that the e-governance projects using big data with a high value of conceptualized S-A-P variables are characterized by high performance. This implies that conceptualized S-A-P variables for big data do influence the performance of e-governance projects. Also, the citizen empowerment is enhanced through citizen participation. The chapter proposed a framework that was conceptualized on the basis of a pilot study for a G2C e-governance projects like CGHS. It may be a good idea to study more such e-governance projects making use of big data to validate and generalize the proposed framework. Also, though GCHS does have a huge set of data, it is still not being analyzed to the fullest to support citizen-centric services. The analysis results may be relevant to the policy-makers or practitioners for e-governance projects to improve the performance of the implementation of these projects. This may be further compared with similar projects in health care like DGEHS run by Delhi government. This is of much relevance to the academicians.

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Author information

Authors and Affiliations

  1. IT & IJTK, CSIR-NISCAIR and DSM, DTU, New Delhi, India

    Charu Verma

  2. Delhi School of Management (DSM), Delhi Technological University (DTU), Shahbad Daulatpur, Main Bawana Road, New Delhi, India

    P. K. Suri

Authors
  1. Charu Verma
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  2. P. K. Suri
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Corresponding author

Correspondence to Charu Verma .

Editor information

Editors and Affiliations

  1. Delhi School of Management, Delhi Technological University, New Delhi, India

    P.K. Suri

  2. Delhi School of Management, Delhi Technological University, New Delhi, India

    Rajan Yadav

Appendix 1: Questionnaire

Appendix 1: Questionnaire

Please tick () on the scale below to express your opinion about CGHS:

0 = Nil, 1 = Small extent, 2 = Medium extent, 3 = Large extent, 4 = Very large extent

  

0

1

2

3

4

 

In your opinion, the extent to which there is:

     

TS1

Sharing: policies, processes, expenses, agreements, tenders, data, and relevant information

     

TS2

Current information

     

TS3

No ambiguity

     

TS4

Easily accessible data from anywhere

     

TS5

Reduced corruption (online and no middlemen)

     

TS6

Enhanced trust

     
 

In your opinion, the extent to which there is:

     

AG1

System availability

     

AG2

Accessibility: easy access to services

     

AG3

Objectives framed as per the needs (affordable basic health care for all)

     

AG4

Met stated objectives

     

AG5

Reduced poverty

     

AG6

Increased response

     

AG7

Safeguard interests

     

AG8

Effective

     
 

Efficient

     

AG9

Accuracy

     

AG10

Reliability

     

AG11

Minimal data loss

     

AG12

Speed of delivery/faster

     

AG13

Speed of response to queries

     

AG14

Improved service quality/performance

     

AG15

Cost reduction (doctor, medicines, travel, etc.)

     

AG16

Reduced proportion of cost to citizen (subsidy)

     
 

In your opinion, the extent to which there is:

     

ECP1

Enhanced interactivity

     

ECP2

System helps to use data for medical decisions

     

ECP3

Citizen empowerment

     

ECP4

Participation in government CGHS processes and health decisions online

     

ECP5

Increased number of transactions executed electronically

     

ECP6

Provision for feedback on government plans online

     

ECP7

Free and open dialogues with government through various online platforms

     
 

In your opinion, the extent to which there is:

     

IS1

Wellness Center (WC): central location and transport connectivity

     

IS2

WC: Distance from home

     

IS3

Number of trips made for the service

     

IS4

Proper/comfortable sitting arrangement

     

IS5

Cleanliness of center and washrooms

     

IS6

Availability of safe drinking water

     

IS7

Grievances redressal

     

IS8

Overcrowding of space with patients

     

IS9

Time to take appointment

     

IS10

Average waiting time to meet service provider

     

IS11

Availability of medicines in stores

     

IS12

Online facility to check medical and medicine history

     

IS13

SMS with name of concerned doctor, token number, and estimated time for turn

     
 

In your opinion, the extent to which doctors, pharmacists and support staff are efficient and capable in terms of:

     

EA1

Availability of service providers: attendance, punctuality, and continuous presence during service hours

     

EA2

• Doctors

     

EA3

• Pharmacists

     

EA4

• Support staff

     

EA5

Competence of service providers

     

EA6

Knowledge level of service providers

     

EA7

Faster response because of online systems

     

EA8

Behavior: doctors attentive and sympathetic

     

EA9

Communication skills

     
 

In your opinion, the extent to which there is:

     

EP1

Flexibility in process of taking appointment

     

EP2

Provision for laboratory services

     

EP3

Provision for uninterrupted services in case of technical fault

     

EP4

Provision to change rooms if service provider unavailable

     

EP5

Flexibility of indent process

     

EP6

Availability of prescribed medicines

     

EP7

Adequate working hours to eliminate overcrowding and faster turns

     

EP8

Adequate number of doctors and other support staff

     

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Verma, C., Suri, P.K. (2020). Big Data: Enabling Transformation Through Empowerment. In: Suri, P., Yadav, R. (eds) Transforming Organizations Through Flexible Systems Management. Flexible Systems Management. Springer, Singapore. https://doi.org/10.1007/978-981-13-9640-3_6

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