Abstract
Notably, in engineering and behavioral sciences, the topic of resilience is being investigated broadly quantitatively in technical systems like infrastructure or public transportation and qualitatively with respect to social and organizational aspects. Especially with regard to disturbances and crises in complex socio-technical systems, human operators play a pivotal role in ensuring the continuation of operations by adapting to the situation. An integrated framework for quantitative assessment as well as behavioral aspects in a socio-technical system is therefore essential to measure resilience and to compare different design approaches. The combination of quantitative and qualitative approaches is presented in this paper. In the wake of a crisis often not only the system itself is affected but also interdependent systems. The resilience of those combined systems is the subject of this conceptual paper. Two objectives are pursued. First, the creation of generic resilience management guidelines which are subsequently translated into operating procedures, strategies, and practices in order to support individuals, systems, and organizations in the face of crisis and to validate their cross-domain applicability. The second objective of the paper is to contribute to closing the gap between formal descriptions of resilience in technical systems and the representation of the influence of the human operators. This is done by following an approach that combines serious gaming exercises of different scenarios, expert judgment and a simplified simulation of the involved systems which provides a quantitative assessment of resilience. The ongoing work described in this paper is being carried out within the scope of the DARWIN project which has received funding by Horizon 2020. Preliminary results of the project that address the creation of resilience management guidelines will be presented.
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Acknowledgements
The authors would like to thank the colleagues of the consortium working on the DARWIN project enabling this paper, especially the members of Ben-Gurion University, KMC and ISS for their contributions during the refinement of the resilience concepts and the definition of test scenarios.
The research leading to the results received funding from the European Union’s Horizon 2020 research and innovation program under grant agreement No 653289. Opinions expressed in this publication reflect only the authors’ view and that the Agency is not responsible for any use that may be made of the information it contains.
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Förster, P. et al. (2019). An Approach for Attribute- and Performance-Based Evaluation of Interdependent Critical Infrastructures. In: Electronic Navigation Research Institute (eds) Air Traffic Management and Systems III. EIWAC 2017. Lecture Notes in Electrical Engineering, vol 555. Springer, Singapore. https://doi.org/10.1007/978-981-13-7086-1_3
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