Abstract
Strategic design management in product–service system in the context of water supply is the prime focus of the study. The study formulates strategic relationships of product and service components by considering life cycle perspective of water supply system. The process diagram of the water supply system of the community was developed on the basis of initial system study. Personal interview was conducted with the people in maintenance section of the water supply system to gather information about overall water supply system from the source to the end user. It has been observed that the water supply system involves several small and medium firms that provide materials and manpower to the system. Quality function deployment (QFD) method is used to identify and meet customer’s requirements. Strategic design thinking in integrating of products and service design could improve the uninterrupted supply of clean water. The framework developed for product–service system study and the methodology adopted in the study may provide new insights into the field of design education and research.
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Jadhav, S.S., Kalita, P.C., Das, A.K. (2019). Design Management Intervention in Product–Service System of Water Supply. In: Chakrabarti, A. (eds) Research into Design for a Connected World. Smart Innovation, Systems and Technologies, vol 135. Springer, Singapore. https://doi.org/10.1007/978-981-13-5977-4_16
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DOI: https://doi.org/10.1007/978-981-13-5977-4_16
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