Usability Is Ageless: Conducting Usability Tests with Older Adults
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This chapter discusses the role of usability testing in evaluating technologies with older adults (aged 65+). We draw on our experience of designing and evaluating usability tests and on a critical engagement with the standard literature to present a set of strategies to design, implement, conduct, and analyze usability testing. Some strategies include choosing suitable locations to conduct the usability test, designing warm-up questions, selecting an appropriate usability testing technique (i.e., Co-Discovery), and using mixed-methods approaches. Additionally, we reflect on challenges encountered in the field from recruitment limitations to handling impression management efforts by participants. To understand and address these issues, we rely on cross-disciplinary insights and approaches from Human–Computer Interaction and sociology.
KeywordsUsability test Older adults Think Aloud Impression management User-centered design
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